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Increased Customer Satisfaction Ratings for Co-op Bank

Globovision
Increased Customer Satisfaction Ratings for Co-op Bank

Co-op Bank’s customers have confirmed their satisfaction with the bank.

This was despite a rapidly growing customer base and an increasingly competitive environment which has placed increased pressures on its resources in recent times.

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A 2019 audit of the Bank’s Customer Service Charter confirmed this satisfaction. Launched in 2011, the Customer Service Charter publicises the bank’s commitment to provide superior service to all customers.

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The charter is a firm demonstration of Co-op Bank’s commitment to always maintain a high standard in satisfying the financial needs of customers; and to ensure that we deliver an exceptional experience whenever customers transact business with us.

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The audit of the charter was conducted in 2019, by independent auditors, PKF Chartered Accountants & Business Advisers, and their report is outlined below.

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Grenada Co-Operative Bank

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